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Craftomaniacs Buyers Protection :  has a friendly return and refund policy to ensure your online purchase is free of stress. We offer a 100% Buyer’s Protection for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.


What is Craftomaniacscs’s Return Policy?

  • 1. Products that you received in the "Damaged/Defective/Broken" condition.

  • 2. Products not as per description/photo on the website.

  • 3. Products that you may not like for quality, color, and design-related issues.

All the products must be returned in the original condition they were received along with any bills and labels. Please follow the below-given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.

How to raise a dispute for an order?

You need to register your dispute in either of the two ways:

  • 1. By sending an email to with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with the relevant seller. Please mention your order number in the email.

  • 2. Register dispute directly with the seller by following below procedure for a direct resolution which usually is faster.

To register dispute directly with the seller, please follow below mentioned easy process:

  • 1. Go to your customer account and sign in when prompted.

  • 2. Or Click the "My Account link" at the top of the site and sign in when prompted.

  • 5. Enter the details of your dispute and attach relevant images there.

  • 6. Click the "Raise Dispute to Seller" button once ready.

  • 7. If you are not registered on you can register by clicking the "Register" link on the top of the website and then file the dispute or you can send email to

After the seller reviews your return request, you will receive an email with instructions on the resolution or return of your item. Please allow the seller three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.

What to do if Seller is not responding to the dispute?

Please allow 3 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending an email to and we will ensure you get timely resolution to your dispute.

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